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Repairs

If you experience a manufacturing fault with any goods after the 30day return policy but within six months of purchase we offer free repairs. To return an item for repair please email us at info@collettewaudby.co.uk or contact the stockist from which you purchased the jewellery.

For items that need repairing that are older than six months please also email us at info@collettewaudby.co.uk  We will not be able to tell you how much the repair will cost until we have seen the jewellery. You will always be informed of the cost before we carry out any repair work. Payment will need to be made before we carry out the repair.

 




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Neck, Wrist and Ring Sizing

Neckwear

As a default all our pendants are hung on 18 inch chains. We have found this is the most popular length. We can supply our pendants on 16'' 18'' 20'' 22'' 24''. 

To decide what is the best length for you, measure an existing chain that is a comfortable length and make a note to help when choosing.

Alternatively, use a piece of string or ribbon to determine the perfect length for you.

Click the image below to see our guide.

 

Wristwear

Bracelets are very straightforward. The universally accepted length is 7 to 71/2 inches. Ours all have a short extender chain to allow for a little variation.

Bangles can be a bit trickier. We have a great tool you can download to help with this. You can place your own bangle over the template or cut it out and carefully put your hand through the hole. We find the medium is by far our most popular size.

Click the image below to see our guide.

 

Rings

This to can be tricky, especially if it is for a surprise gift!

We have spent some time developing two tools on one page for you to help determine your size. There are clear instructions on the PDF tool that make it super easy to use and has proven to given accurate measurements.

Click the image below to see our guide.